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Evidence Guide: CULMS406C - Deliver information, activities and events

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CULMS406C - Deliver information, activities and events

What evidence can you provide to prove your understanding of each of the following citeria?

Make preparations for the activity, event or program

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm details of the specific information, activities or events including objectives, target group and resources with relevant personnel

Completed
Date:

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Plan the sequence and methods for delivering the information, activity or event to achieve aims and objectives

Completed
Date:

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Prepare facilities, resources and support materials for the delivery of the information, activity or event

Completed
Date:

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Present information, activity or event

Completed
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Explain the objectives of the information, activity or event to the audience

Completed
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Use interpretive and presentation techniques combining entertainment and learning to enhance the quality of the customer experience

Completed
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Tailor presentation to meet the specific needs of different customers, including appropriate language and depth and scope of information

Completed
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Take account of different learning styles in presenting information

Completed
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Present information in a manner which demonstrates cultural and social sensitivity and promotes the concept of sustainability

Completed
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Ensure activity is conducted in accordance with legislative requirements

Completed
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Take a systematic approach to the presentation of current, accurate and relevant information, and adjust based on audience response, unexpected events or changes in circumstances

Completed
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Encourage members of the audience to interact with the presenter, to ask questions and to seek clarification during the activity, event or program

Completed
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Identify and resolve problems promptly, implement contingency plans or refer to appropriate personnel

Completed
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Evaluate the activity, event or learning program

Completed
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Seek participant feedback and reaction to the information, activity or event either formally or informally, in accordance with organisational procedures and evaluation methods

Completed
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Monitor participation levels and communicate information to relevant personnel

Completed
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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to use and adapt presentation styles and techniques to meet the needs of different customers

knowledge of interpretation techniques

presentation on more than one topic to ensure that skills can be adapted to different subject matter.

Context of and specific resources for assessment

Assessment must ensure:

presentation to and interaction with, a customer group of a size and nature that reflects a typical work environment

access to a venue or site for the delivery of activity, program, event

use of activity support materials.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

direct observation of the candidate presenting an activity

evaluation of case studies to assess ability to tailor activities to different customer needs

oral or written questioning to assess knowledge of interpretive and presentation techniques.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

CULMS004B Integrate knowledge of education and learning into museum activities

CULMS506C Plan and develop activities, events and programs

CUSGEN02B Work in a culturally diverse environment

THTFTG14A Prepare specialised interpretive content (cultural and heritage environments).

Required Skills and Knowledge

Required skills

communication skills to apply a range of group presentation techniques, to adjust communication approaches to different situations and to provide an interactive experience

planning and organisational skills to organise and prepare facilities, resources and other support materials

problem-solving skills to identify and respond promptly to operational problems and develop appropriate responses

literacy skills to interpret, use and tailor a wide range of support materials.

Required knowledge

subject matter around which the activity is developed

available sources of expert advice on the relevant subject matter

typical resources required for delivery of activities relevant to the workplace context

presentation and interpretive techniques, including use of role-playing, storytelling, voice techniques, humour, sensory awareness exercises, visual aids and props, games and activities

different learning styles and their application to different customer groups

features of policies, procedures and practices relating to the provision of public activities, events and programs

legislation that impacts on the delivery of activities, including child protection, copyright and Trade Practices

occupational health and safety issues and regulations relevant to the workplace and activity context

needs and expectation of different customer groups, including potential cross-cultural communication requirements

cultural protocols to be observed in the delivery of activities

ways in which sustainability can be promoted and integrated into activities.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Activities or events may include:

guided tours

exhibitions

special occasions and festivals

holiday or weekend activities

performances e.g. theatre, film, music, dance, craft demonstrations, workshops

scientific experiments

excursions, field trips, site visits, guided tours

school visit programs

institution open days

ceremonies

school programs

Interpretive and presentation techniques may include:

role-playing

storytelling

voice techniques

use of humour

sensory awareness exercises

use of visual aids and props

games and activities

interactive communication techniques

use of audiovisual/new technology

Customers may include:

local community

tourists

families

children, students, school groups

elderly people

people with disabilities who have special needs

people of particular ethnic or cultural backgrounds

people of Indigenous cultural background

people with common professional backgrounds/special interests

Unexpected events or changes in circumstances may relate to:

systems failure

changing weather conditions

inappropriate audience behaviour

cultural considerations

emergencies

re-assessment of customer interests or ability

Evaluation methods may include:

observation of audience reaction

questioning of select members of the audience

completion of audience response forms

anecdotal evidence